HELP CENTER

Welcome to the Hauge Printing help center. 

These links are here to help you make your experience with Hauge Printing an easy and enjoyable experience:

 

*    How to order will give you step-by-step instructions on how to prepare your files for best results.

*    Turnaround time will help you know the difference between ship date and arrival date.

*    Our handy glossary of terms will give you the definitions for the most frequently used printing terms.

*    Our frequently asked questions will give you the answers to the most common 30 or so questions.

 
PRODUCT

This is the type of printing product you are ordering. Each type of printing product has a options that are specific to each type. Such as size, paper and available coating options.


SIZE

This is the final trimmed dimension of your product. If you are selecting a product with available folding options such as brochures or flyers. This size is often referred to as flat size. Your finished size will be determined by the folding choice.

If your design has bleeds, please make sure that you design your artwork at least 1/2" larger in each dimension. For more tips on design and helpful templates, please visit our complete Help Center by CLICKING HERE.


PAPER

This is the paper stock your project will be printed on. The numerical value refers to how thick the paper is, measure in caliper thicknesses ( point values ) or weight ( pound values ); the larger the number, the thicker the stock.

Basic weight refers to how much one ream ( 500 sheets ) weighs whereas caliper thickness refers to how thick a single sheet is in thousandths of an inch. As an example, 14pt. ( or 14 point ) is 14 thousands of inch and thicker than 12pt. 100# ( or 100-lb. ) is 100 pounds per ream and thicker than 80#.

Here are a few descriptions of the paper we offer.

  • 100# Cover - Glossy cover stock. Great for flyers.
     

  • 100# Text - Glossy text stock. Great for brochures.
     

  • 12pt. C1S - Glossy coated stock. The 'C1S' means coated on one side. Great for business cards.
     

  • 12pt. C2S - Glossy coated stock. The 'C2S' means coated on two sides. Great for business cards.
     

  • 14pt. C2S - Glossy coated stock. The 'C2S' means coated on two sides. Great for thicker business cards.
     

  • 80# Classic Crest - Uncoated bond stock. Great for letterhead.


COLOR

This will specify the number of colors that will be printed on each side of the paper, designated by FRONT COLORS / BACK COLORS. As an example, 4/1 is four colors on the front and one on the back.

One or two color options are for 1-2 color jobs and use your color specifications. Four color printing is CMYK process printing, using the four colors Cyan, Magenta, Yellow and Black to make photo-realistic images by layering colors over each other on white paper ( additive method ). It is very important that all four color projects be designed within the CMYK gamut for accurate color representation. For more tips on design and helpful templates, please visit our complete Help Center by CLICKING HERE.

Four color projects that utilize one color back ( 4/1 ), the back 'color' is grayscale and only uses the 'K' or black channel.


COATING

This is the coating that is applied to your project to give it a professional look and feel. We offer AQ ( aqueous ) Coating or UV ( ulta-violet ) Coating. This can be applied to the front, back or both, depending on your choice of product. Certain projects may have no coating.


PAGES

This is the number of pages for your project, if applicable.


TURNAROUND

This is the estimated time your project will be completed after you have approved your proof. Turnaround includes printing and finishing, BUT NOT shipping time. Some products may have more than one turnaround option for expedited service.


QUANTITY

This is the approximate number of finished pieces for your project. Quantities may vary up to +/-10%.


PRICE

This is the price for your printing without extra added options such as expedited proofs, folding, mailing services or shipping and handling.


SHIPPING METHOD

These are the available options for shipping. Shipping rates are an estimate and may vary depending on the final finished product.

To estimate your shipping rate, enter your zip code, click the 'Get Rates' button and pull down the options to see the various rates.


SIDES

Single sided is printing on front only; double sided is copying on front and back.


BOOKS

These are the number of books that consist of your selected number of pages. This may be bound or have covers.


MOUNTING

Large Format products may be mounted for a sturdy final product.


LAMINATION

Large Format products have the option to have the front side laminated for a more durable finish.


DIMENSIONS

Large Format products are measured by the width ( in inches ) and height ( in inches ). For pricing, please round your projects size to the next whole inch on each dimension.


JOB NAME
This is a customer specified field that will help you identify each project.

VERSIONS
Any job may have identical project specifications with different design files, called versions. Each version costs the same as the original job. Multiple versions are packaged together and may only be shipped to ONE address.

FILE FORMAT
These are the accepted file format options we accept for your project. If you have a non-supported format such as Word or Publisher, please contact us regarding format redesign fees.

In most cases, we highly prefer a high resolution CMYK PDF file for four color printing.


FILE DELIVERY
This is the method for which you will send us your artwork files. The preferred method is 'Web Upload'.

PROOF TYPE
Please select the method of proof you would like for your project. If you choose any UPS delivered option, you will be prompted for a proof delivery address. Fees will apply for UPS delivered proofs, as well as any additional proofs.

PROOF EMAIL
If you select PDF proof, this will be the email address where we will send the files.

GRAPHIC DESIGN
We provide a wide array of design solutions to meet the needs of your project. If you select this option, we will contact you to discuss your project.

ADDITIONAL PRICE
This is the combined price of any additional options.

CUSTOMER PO #
If you require an in-house PO#, please enter it here.

WILL CALL
This option is available to customers who wish to come to our location to pickup their jobs.

OTHER SHIPMENTS
If you wish to have your project shipped ( or any other method besides Will Call ). It allows multiple shipments per order, to different destinations.

SHIPPING DESTINATION
Select the recipient of this delivery and click the 'Get Rates' button to determine the cost to ship to that  zip code. After you have selected your quantity, shipping and payment method, click 'Add Shipment' to place this destination on your shipping list.

QUANTITY TO SHIP
You may select portions of your order to be shipped to third parties. If you wish to have multiple shipments on this order, enter the quantity of the portion you will have shipped to the selected recipient.

SHIPPING METHOD
We offer a wide array of shipping options. Please contact us for information on delivery fees and available areas. We also provide mailing services. Please select your preferred method from the shipping method list.

SHIPPING PAYMENT METHOD
You may select to pay for the shipment on this invoice, charge it to your UPS account ( if you have one on file ) or charge it to a third party UPS account. NOTE: UPS shipments charged to UPS accounts will still be charged a handling fee to this invoice.

UPS ACCOUNT NUMBER
Enter the third party UPS account number. NOTE: Any non-active accounts that result in a shipping chargeback to us, will be charged with a penalty fee.

ESTIMATE #
If you received an estimate for this job, please enter the estimate number for reference.
 

How To Order

 
 

Select Your Products

Select the item or items you wish to order, including options such as proofing, turnaround time and quantity. The price will calculate automatically.

When you have selected the options you wish, click the "Add to Shopping Cart" button.

In the Shopping Cart, click “Place Order" to check out or "Continue Shopping" to add additional items to your cart.

 
 

Login and Place Order

When you place your order, you will be prompted to enter your e-mail address and password. If you have previously ordered from Hauge Printing, the information used on your last order — excluding credit card information — will be pre-filled. If you are a new customer, enter your contact information and the billing and shipping addresses.

 

MyOrders Workspace

After your order has been submitted, you will be directed to MyOrders, which includes three main areas: My Orders, My Files and Upload Files.

 
 

Upload Your Files

Click the Upload Files tab in MyOrders. Click the button marked, “Browse…” on the first upload box. Locate and select the file you wish to upload. If you want to upload additional files, click “Browse…” button on the second and third upload boxes. Once you have selected your files, click the “Begin Upload” button.

Please note: Your files will upload much faster if you first compress them using a program such as Stuffit Deluxe from Aladdin Systems (“Macintosh”) or WinZip (“PC”). Be sure to include all photos, illustrations, graphics and fonts in your "compressed" file.

 
 

View and Approve Proof

If you have selected a PDF proof, and you have uploaded your files to our system, you will receive that proof by email.

Note: Because of the CMYK to RGB conversion process, online image previews do not 100% accurately portray color

Our system rips your file into a print ready PDF upon upload. This means text is rasterized at 1152 dpi. When you display rasterized text on a monitor, it does not anti-alias. The result is that the edges of text look jagged in the preview at 72 or 96 dpi.

If you have concerns about how your files will print, please print these files on your home/office printer. The colors will not be accurate, but you should see crisp edges on your text as well as the placement of all fonts and other image elements.

If you are concerned about your file preparation, please order a hardcopy proof.

 
 

Send To Press

Approve your job so we may begin production. This will begin your turnaround time. No changes to your job may be made after you send it to press.

 
 
Preparing Your Files

It's easy to prepare your files for digital offset printing. We've created a workflow for each of the top design applications to get your files smoothly to our digital offset printing presses.  

The goal of each workflow is simple: To create files, in industry standard formats, that aren't dependent on the application, fonts or other separate design elements used to create your final artwork. We accept the following file formats: .TIF, .JPG, .PDF, .EPS and .PSD.  All file formats must have bitmap resolutions of 300dpi for pictures/photos and 600dpi for everything else.  The files must also have embedded or outlined fonts.  

We've learned that by streamlining the Prepress process we're able to pass significant savings on to you, the customer. It also bypasses common pitfalls associated with preparing digital artwork for print: embedded fonts and images won't shift, get lost or render incorrectly, and as your printer, we're unable to alter your job in any way. It puts you in control. 

Follow our General Guidelines and Application Workflow Instructions below and we can guarantee you'll be proud of our collaboration. Note that we cannot process orders that do not meet the minimum requirements.

 
 
General Guidelines

Imported Art and Images

Specifications for importing images into your design application.              

Printing With Bleeds

Specifications for layouts with bleeds with special notes for Flyers and Envelopes